Add a hidden table to your form. Set the table qualification to yield all the tickets that match your criteria, something like:
'Date Opened' >= ($TIMESTAMP$ - 180) AND $Problem Category$ = 'Problem Category' AND $Problem Type$ = 'Problem Type' AND $Problem Item$ = 'Problem Type'
Create an AL that refreshes the table on submit and then another that throws your warning if COLUMNCOUNT exceeds the number you don't want it to exceed.
Norm
-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Atul Vohra
Sent: Wednesday, August 16, 2006 7:11 PM
To: [email protected]
Subject: Same Ticket type in past Y minutes
Hi,
What would be a good way of implementing the following in Remedy (ARS6.3):
Prompt the user if X tickets with the same Category/Type/Item are created in Y time.
Thanks
Atul Vohra
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