Saby,
Thank you for the advice. Especially about the possibility of
loosing email. That's a very real possibility, and that would be a disaster!
Julie
At 01:33 PM 8/17/2006, you wrote:
Julie,
I recently did something similar which involved
updates to existing tickets based on a free form email
received by the email engine.
Some things to be aware of
- Make sure the source and destination fields match.
If not the transaction is rolled back and you have
lost the email.
- If your doing any validation on the inbound email,
then do not use a Error Message in the filter action.
Instead what I did was set a field with the error and
set the status to error.
- If you are allowing attachments, you can extract the
attachments from the AR System Email Attachments, but
make sure you get the Unique identifiers for the AR
System Email Messages, AR System Email Associations
and AR System Email Attachments form.
- Lastly, I have found it useful to use a intermediate
form between the email engine and the destination
form. This form can be used to validate, massage data
and populate any mapping fields if needed. Filters in
filter guides are really powerful in helping with the
data parsing if needed.
Hope this helps. Let me know if you need any further
details.
Regards,
Saby
--- Julie Rockwood <[EMAIL PROTECTED]> wrote:
> Jamie,
> I am in the same position you are in.
>
> My current plan is to create some filters that will
> populate the
> RemMail INBOUND form from the ARS Email Message and
> the RemMail
> EMAILMAPPINGS forms whenever there is a new incoming
> ARS Email
> Message. Then we should be able to continue to use
> all of our old work flow.
>
> Does anybody have any comments on the feasibility of
> this. Has
> anybody out there already done anything similar?
> Any suggestions?
>
> Let's keep in touch off list so that we can share
> ideas and pitfalls.
> Julie
>
> At 11:16 AM 8/17/2006, you wrote:
> >Ok, I'm going to throw this one out there and see
> what comes back =)
> >
> >We are in the midst of our project to upgrade from
> 5.0 to
> >6.3. We've just setup the testbox and are getting
> ready to setup
> >the midtier. However, in Production, wee currently
> use RemMail to
> >process incoming email into remedy tickets. All
> our apps are
> >in-house developed. RemMail is gone (as far as
> I've been able to
> >tell). So, has anyone replaced RemMail
> functionality with regular
> >Remedy functionality? Is it the Remedy email
> engine?
> >
> >Thanks!
> >Jamie Blodgett
> >Rinker Materials
> >
> >
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