There is an article from BMC support that references ARERR 9388 (KM-000000025800):
ARERR 623 and 9388 when logging into Mid-Tier 7.0 as Demo. Categories Installation MidTier P R O B L E M ------------------------------------------------------------------------ -------- We are receiving ARERR 623 and ARERR 9388 when attempting to log in to Mid-Tier 7.0 as Demo. We can log into the Config, Admin and User Tools with no problem. S O L U T I O N ------------------------------------------------------------------------ -------- Mid-Tier 7.0 now requires a password in the Admin Tool under File > Server Information> Connection Settings. This would be the same password that is in the Mid-Tier Configuration Tool on the AR Server setting page for that specific server. If you access the AR Server settings, notice the Admin Password - these 2 Passwords must match, and in Mid-Tier 7.0 a null password is no longer acceptable. Please verify that both these passwords match, then flush the cache, delete the browser cache and try to log in to the Mid-Tier once more. Also, you may need to increase the VM heap size (edit tomcat.sh) to at least 256 MB or more if you continue to receive an out of memory error. Check the Mid-tier 7 release notes as well. HTH, Richard _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
