Hello I have been asked to add a new mandatory field to our ticket form. Unfortunately I have done very little development in the past (my primary role is administration).
I'm wondering what ramifications adding this field might have? For example, I would like it to be mandatory for any new tickets, but if somebody opens an existing (older) ticket, would they be forced to fill in something to that field as well? I don't want that to happen. Also, is there a way to make a field mandatory based on CTI? Any help that somebody can offer me would be great. I'm relatively new to this user group as well, so if I should be providing more info, please let me know. (We're running 5.01.02 patch level 1346 if that helps?) Thank you!! Vianna _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
