Well, we use OOB ITSM, so with Version 6.x Tasking is now available to us in Help Desk. Since we don't use Change the way most normal companies do, that wasn't an option. I simply configured CTI's for Help Desk and Tasks based on what we call MAC (Moves/Adds/Changes) and we now manage all new hire and termination processes this way. We stick to MAC at the CTI level since we ONLY use it for those types of activities that require multiple 'tasks' and where something new, terminated or changing is happening. That way if we ever get around to re-doing the entire CTI structure, it won't impact those tasking elements we have already configured. We are also now using this for new server installations (rack, install OS, etc., decommissions, and other types of activities that involve multiple tasks. Hope this helps. :) Candace Hmmmm, now do I get a turn at what to call it? How about Provisioning Uniform Details - Then you could nickname it PRUD. Just kidding.
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jeevan Kale Sent: Thursday, August 17, 2006 12:45 PM To: [email protected] Subject: Re: ? New Hires/Terminations/Moves solution I do not think Remedy has an out of box application for this. As far as the name goes how about Systems Technology Access Request Tool (START) ? At 03:04 PM 8/17/2006, Carol Carnevali wrote: >We want to begin using Remedy to track the process of >hiring/terminating/moving employees and consultants and I was wondering >what other companies are using to do this. Is there an off-the-shelf >Remedy application that handles this well or is it better to custom-build >something? Basically, the process goes something like this: > >HR initiates the request and creates an Employee record >Hiring manager needs to fill in the requirements >Facilities needs to provide a workspace >Voice Comm needs to set up a phone >PC Help Desk needs to provide a PC or Laptop, cabling, and needs to know >what software is required. >Security needs to provide access to the building >Data Security needs to provide access to the network, etc. >User setup on various software (such as Remedy) needs to take place > >- For terminations, the reverse needs to take place. >- For consultants, the process may be slightly different and there needs >to be a termination date. >- For associates who move, another process needs to take place. > >And the $99,000 question is: What is the best name to call this process? >There must be an industry name for it, right? > >Thanks for your replies. > >_______________________________________________________________________ ________ >UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ----------------------------------------- ***************************** This message contains information from Silicon Valley Bank, or from one of its affiliates, that may be confidential and privileged. If you are not an intended recipient, please refrain from any disclosure, copying, distribution or use of this information and note that such actions are prohibited. If you have received this transmission in error, please notify the sender immediately by telephone or by replying to this transmission. This message may include indicative rate information relating to one or more products offered through Silicon Valley Bank, or affiliated broker-dealer, SVB Securities. Rates and yields shown are provided for informational purposes only, are not guaranteed, and are subject to market conditions and availability. Nothing in this communication shall constitute a solicitation or recommendation to buy or sell a particular security. Columbia Cash Reserves, Columbia Treasury Reserves, Columbia Institutional Cash Reserves, SVB Securities Liquid Reserves, SVB Securities Institutional Liquid Reserves and SVB Securities Horizon Shares are offered through SVB Securities, a registered broker- dealer and non-bank affiliate of Silicon Valley Bank. Investments in these products require the involvement of a licensed representative of SVB Securities. Investment products offered through SVB Securities are not insured by the FDIC or any other Federal Government Agency, are not deposits of or guaranteed by Silicon Valley Bank or its affiliates, and may lose value. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
