__20060125_______________________This posting was submitted with HTML in it___-----Original Message-----**
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3
Sent: Monday, August 21, 2006 11:22 PM
To: [email protected]
Subject: Re: Running Remedy w/o Maintenance ?Scott:
Take a look at the list for the last two weeks. There are folks looking for help for ARS 4.0.3/Oracle 8i....Not that I'm knocking those folks as it works for them and they do not need the additional functionality of ARS 5+.
James Mckenzie________________________________
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Scott Ames
Sent: Monday, August 21, 2006 1:15 PM
To: [email protected]
Subject: Re: Running Remedy w/o Maintenance ?
**
It would be a culture shock to go back to 3.2.1 . I can't imagine.
"McKenzie, James J C-E LCMC HQISEC/L3" <[EMAIL PROTECTED]> wrote:
**
Candace:
There are shops out there still running ARS 3.2.1 on Oracle 7. Why? The upgrade to ARS 4 broke. Thus they do not want to go through any more problems. And yes, they are completely off of maintenance for ARS and Oracle. They like it that way and will not move. Additional functionality, that is why they have an in-house programmer that knows Remedy backwards and forwards.
And no, I don't want to work for one of these shops, but if the job is there, so am I.
James McKenzie
________________________________
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Candace DeCou
Sent: Thursday, August 17, 2006 4:17 PM
To: [email protected]
Subject: Re: Running Remedy w/o Maintenance ?**
Yeah, you can do it, but it's not pretty. In general, you end up stuck right where you are at, so any further enhancements are limited to the technology at hand. You don't have cool access to the KB, but you can still get help from this list. I have actually worked places that had been out of contract for over 2 or 3 years. If you don't mind staying in a rut forever and the powers in charge are that cheap, then they deserve what they get and what they can and can't do with it. Even with help from this list, the fact is that most of us move on to newer technologies and some of us just frankly forget what Versions 1.x, 2.x, 3.x were like, so even that becomes limited moving forward. It is possible, however and there are places that do it.I don't want to work for any of them.
J
Candace
________________________________
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of L. J. Head
Sent: Thursday, August 17, 2006 7:28 AM
To: [email protected]
Subject: Re: Running Remedy w/o Maintenance ?
It's not all of the retroactive support it's a 're-instatement' fee...which equates to about a years worth of support...so if in your scenario you went two years...it might save money...but it's certainly not 'the way to go' with a mission critical systemL. J. Head
Software Engineer
Remedy Approved Consultant
________________________________
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Ron Tavares
Sent: Thursday, August 17, 2006 8:11 AM
To: [email protected]
Subject: Re: Running Remedy w/o Maintenance ?
** Two major concerns that I would have about not having support.
1)No access to patches or updates
2)If two years down the road you decide to pick up support again, you would have to pay support retroactive from the day you dropped it. At least that is how I understand it...ron
On 8/17/06, Kern, Robert SBA <[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> > wrote:
**
Hello folks,
just wondering is anyone of you is successfully running a Remedy Server/Application w/o support contract/maintenance ?Would that be possible at all ?
From my point of view this is kind of risky -> not possible. For example if your NIC melt's or infrastructure changes may require a Remedy patch.However, what do you think ? ...or is anyone running without a Remedy Support contract ? ...on a related note, as far as I know there are cheaper 3rd party support solutions as well, right ?
Thanks, Robert
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__20060125_______________________This posting was submitted with HTML in it___
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__20060125_______________________This posting was submitted with HTML in it___
Title: RE: Running Remedy w/o Maintenance ?
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Maybe
there are alternatives to ARS if you not not yet have started with ARS and have
it in production. But I think, if You have ARS in production for a long
time with 200 licensers paid, and the system is accepted, and all processes
are in place it must be a great step to change to something else. The cost
of changing a system and convert all data into another will not be done in i
h.
Maybe
ARS is expensive, will not comment, but it's a flexible, and the cost of
development and changing, i think it's less that many other
systems.
L
ars
