Business Time can be used in Change Mgmt to reserve time segments for Changes and to help in scheduling Changes. Also, if you create blackout periods for assets, they are added to the Business Time Segment form (and the join forms). I think scheduled maintenance times on Asset outages also use Business Time, but I'm not sure. I created a scheduled outage on an Asset & it showed up in the Business Time Segment form.
I agree, the documentation leaves something to be desired. Mary On Mon, 21 Aug 2006 17:22:43 +0100, Chris Williams <[EMAIL PROTECTED]> wrote: >Hi Jake, > From what I've seen so far, these forms are used for Service Level Management 7.0 >You can configure a Service Target in SLM to use a "Business Entity". >You then relate each Business Time "Segment" to the "Entity" it belongs to in a >Parent-Child, One to Many type heirarchy. The Entity is the Parent and the Segment >is the Child. >The purpose of these forms may extend beyond this, but I haven't seen any other >specific use for it yet. >Yes - Documentation is quite vague for this. >HTH >Chris > >> Hello listers, >> >> Has anyone here used the Business Time 2.0 forms that comes packaged >> with ARS 7.0? In particular, I'm interested to know how you're using the >> Business Time Shared Entity and the Business Segment-Entity Association >> forms. The documentation from Remedy is so poor, I'm having difficulty >> understanding the purpose of these 2 forms. >> >> Thanks in advance! >> -Jake Taylor >> (608)335-1514 > >___________________________________________________________________________ ____ >UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org >========================================================================= _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
