Re: Remedy Application Service - Generates 20,000 Lines in Log File

[Heider, Stephen]

**

 

I do have the "User" and "Group" boxes checked in the User/Group Changes section on the Server Events tab of the Server Information dialog. This may explain it - the system is checking to see if anything changed in the Group and User form???

 

I am not sure how the Remedy Application Service got installed then - I don't believe the company ever installed v4 of ITSM.

Stephen

 

 

---

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza
Sent: Wednesday, August 23, 2006 8:51 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Application Service - Generates 20,000 Lines in Log File

**

There is no Remedy Application Service on ITSM 5.5 - It was done away after version 4.x of the ITSM apps...
 

Joe D'Souza

Remedy Developer / Consultant,

BearingPoint,

Virginia.

----- Original Message ----
From: "Heider, Stephen" <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wednesday, August 23, 2006 8:43:33 AM
Subject: Re: Remedy Application Service - Generates 20,000 Lines in Log File

**

HelpDesk 5.5, heavily customized.

---

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza
Sent: Wednesday, August 23, 2006 8:41 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Application Service - Generates 20,000 Lines in Log File

**

What version of the ITSM application? I noticed you are on ARS 6.3 - is the ITSM application of a later version too??

 

If so there is no longer a Remedy Application Service... there must be a redundant filter on your server that is causing that error...

 

Cheers
 

Joe D'Souza

Remedy Developer / Consultant,

BearingPoint,

Virginia.

----- Original Message ----
From: "Heider, Stephen" <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wednesday, August 23, 2006 8:35:46 AM
Subject: Re: Remedy Application Service - Generates 20,000 Lines in Log File

I have the SQL and Filter logs turned on, going to a single log file.

Stephen

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Nall, Roger
Sent: Wednesday, August 23, 2006 8:35 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Application Service - Generates 20,000 Lines in Log
File

Which log files?

Roger A. Nall
OSSNMS Sr. Remedy Administrator/Developer T-Mobile USA
Desk: 973-644-3963
Cell: 973-652-6723
FAX: 973-267-6628
sf49fanv     AIM IM
RogerNall   Yahoo IM


-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
Sent: Wednesday, August 23, 2006 8:32 AM
To: arslist@ARSLIST.ORG
Subject: Remedy Application Service - Generates 20,000 Lines in Log File

ARS 6.3

I noticed something in log files today.  The Remedy Application Service
appears to be checking all Groups and Users, but no updates are
performed.  This generated 20,000 lines in the log file.

I am concerned that this may affect performance.  Could this be
something that is routine internal ARS processing that can not be
altered?  Or could some workflow be triggering this processing?

Here is a summary of the log entries:

Remedy selects all records from the Group form.

Then, 330 lines of Start/Stop filter processing of each of the phases
(each group record is processed).

Remedy selects 100 records from the User form.

Then, 1000 lines of Start/Stop filter processing of each of the phases.

Remedy selects next 100 records from the User form, and so on.  This
generates an additional 19,000 lines in the log file of start/stop
filter processing for each of the phases.

Thanks for any insight.


Stephen

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