I have an issue when adding Chinese characters in our US based system. I can type the Chinese characters in word (well, I can't, but my computer can), see them in any other application, but when they are copied/pasted or typed into Remedy, it changes the characters into question marks. I'm just attempting to localize the simple requester form, which worked fine for English and Portuguese. I've opened a ticket with support, but I'm not getting too far. They want me to run a user tool log that I just can't seem to get to pull the correct errors.
Environment: ARS 6.3, patch 14 (tried on patch 17 too), running on Windows 2003. Database is SQL 2000 advanced, and is setup UNICODE. Anyone have any ideas? Anyone willing to go to http://babelfish.altavista.com <http://babelfish.altavista.com> , translate from English to Chinese and see if they can reproduce this error? 补救规则 (aka, remedy rules) If you can't read this and you are using windows os you probably don't have the east Asian language files installed. There is a KM article that explains the exact problem I am having, but the example is for Oracle&HP/UX, I'm trying to find out what to look for, for SQL. KM-000000024118 Thanks, Dazed and confused… Chris This e-mail message and any attachments may contain legally privileged, confidential or proprietary Information, or information otherwise protected by law of ArvinMeritor, Inc., its affiliates, or third parties. This notice serves as marking of its �Confidential� status as defined in any confidentiality agreements concerning the sender and recipient. If you are not the intended recipient(s), or the employee or agent responsible for delivery of this message to the intended recipient(s), you are hereby notified that any dissemination, distribution or copying of this e-mail message is strictly prohibited. If you have received this message in error, please immediately notify the sender and delete this e-mail message from your computer. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
