My $0.02 I look at this as a very good thing. It has been my experience that most large software companies rarely listen to their customers, unless they are the company's largest customer.
I am encouraged that Dave is scheduling time to meet with any and all ARS Listers. I can only think that if this meeting is productive and beneficial to BMC that it will be repeated. Who knows, this could become an annual or more frequent event. Dave, I won't be attending this year's BUW but if I did I would do what I could to be at your meeting. Personally, I would rather influence a software manufacturer than learn a new tip or trick. I can learn these things almost any day, but speaking with a Sr. Product Mgr at BMC may only happen once every year or two. Stephen -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Grams Sent: Saturday, August 26, 2006 2:38 AM To: [email protected] Subject: Re: Request for Enhancement (RFE) community discussion at BMC UserWorld - open invitation No offense Dave, but it seems like this should be made available to all paying customers, regardless of their ability to attend BUW. Axton Grams Easter, David wrote: > Hello, ARSListers; > > How would you like to have a greater influence on new features and > functionality in AR System and ITSM applications? > > My name is David J. Easter and I'm a Product Manager with BMC Remedy. > I am hosting a Thursday lunch discussion at BMC UserWorld of the > current Request For Enhancement (RFE) process for BMC Remedy > enhancement requests. My goal for the meeting is to: > > - Educate attendees on the current RFE process > - This includes both how customers see the process and a glimpse > into the internal processing > - Give some tips when submitting an RFE that will increase the chances > of your enhancement being implemented > - Brainstorm ways the community could better define, prioritize and > manage the flow of RFEs into BMC Remedy > > The meeting will be on Thursday, 8/31. It will be in the Sutter Room > on the 6th floor of the hotel and will begin at 12:00pm. Lunch will > be provided (sandwich buffet). The room will hold 30 people > comfortably, so come early if you want to ensure you get a seat. > (Others will not be turned away - but it may be Standing Room Only.) > > This meeting is a "grass roots" effort by me to encourage more > participation of the community in the general RFE process. However, > solid suggestions that come out of this meeting will be folded into > the official process if appropriate. > > Please come by if you have the time and desire. I look forward to > meeting you all! > > -David J. Easter > Sr. Product Manager, Service Management Business Unit BMC Software, > Inc. > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives at > http://www.wwrug.org > ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
