Hi, Rick: It's better to perform the operation on the timestamp keyword then the actual field value. Try this.
'Status' >="Closed" AND 'Status-History.Closed.TIME' <= ($TIMESTAMP$ - (7*86400)) Hopefully there's some other criteria or some flag that's being set. As, this will return all closed tickets older than 7 days, every time the escalation is run. Hope this helps. Michelle -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Phillips Sent: Friday, August 25, 2006 7:43 PM To: [email protected] Subject: Status-History values and general operations... ARS 5.1.2 HD 5.5 Ora 9i I need an escalation to fire when a ticket has been closed for 7 days. But when I compare $TIMESTAMP$ > Status-History.Closed.TIME + 60*60*24*7 , I find errors in my escalation and arerror.log. Is it possible to perform operations against Status-History.*.* values? (apparently not!) rp ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
