Jase, Ok.. I think I see a few misconceptions in your attempts to fix this "issue". So let me try to slow a few things down and see if we can work this out. :)
As I understand what your tying to do... 1) Your trying to get a value from "SLA_Date_Due" into "SHR:Consolidated List". However the value is not calculated in "SLA_Date_Due" until it is modified? (That seems odd to me, but I believe you if you say so.) So my question to you is: "Where does this transaction start?" If you add an active link on "after" that operation then you should be able to also trigger a Modify of the right "SLA_Date_Due" record to get it to do a push to your modified "SHR:Consolidated List". OR... (And this can be a bit more tricky to do.) If you can find where that `! filter happens. You should be able to add another action to it then add a special Run process to that filter stack that does a "Application-Release-Pending" to commit the change from the push actions to the DB so that a later set field action could get the data back in the originating transaction too. BasicGuide-630.pdf Page:623 -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. Never ascribe to malice, that which can be explained by incompetence. On 8/25/06, Jase Brandon <[EMAIL PROTECTED]> wrote:
** Hello fellow listers Help Desk 6.0 Out of the Box Arserver 6.3 How can I overcome th `! functionality of the out of the box SLA filters? Desired result is a column on the Requester Console that will be 'SLA_Due_Date', so that when users log in to the requestor console they will see at a glance how much time they have until their ticket passes SLA. With that being said, I added a new date/time field on SHR:Consolidated List called SLA_Date_Due so the filter would have a field to push the data into. I wrote a filter that executes on submit, to do a push fields on SLA_Due_Date from SLA:Measurement to SHR:ConsolidatedList. This way the table field on the requester console that uses SHR:Consolidated List would display the SLA_Due_Date. I discovered that the out of the box SLA filters use the `! functionality and I can't get anything to work on submit, after submit, etc. I have also tried adding a date/time field on SLA:Measurement and an active link with an execute on "after submit", qualification if "Request ID != $NULL$, then it does a set fields to my newly added date/time field. This link fails every time as if no request id exists, but I go to the record and there it is. Then next, if date/time field != NULL, filter does a push fields from SLA:Measurement to SHR:Consolidated. This doesn't work either because the first active link is failing. I can't figure out how to do a push fields from the SLA:Measurement Form up to the SHR:ConsolidatedList form because I can't tell when the SLA:Measurement record is being created, I do see that it's using the `! functionality. Tried removing the `! from the name and that didn't affect anything either. I can't get an active link or filter to work on this form on a submit or an after submit, it's like it doesn't do either one, but when I go to the form, there is the record . Only when I manually go in and touch the SLA:Measuement record and the object is set for modify, it works perfectly, set fields, then push fields, then new field pops up on the table field column everytime. Just as expected. The bottom line, (sorry it took so long), I can't get an active link or filter to work on this form on a submit or an after submit. It will work on a modify if I dirty up the record. It's like it doesn't do either one, but when I go to the form, there is the record, so it had to be submitted at some point, right? Somebody please tell me I am not crazy, I have spent the better part of two days banging my head on this one. Jase Brandon Remedy Administration/Development Customer Support Systems Group Desk - (615) - 320-4494 Cell - (334) - 318-5426 [EMAIL PROTECTED] DaVita Inc.
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