Re: View Form x Workflow

[Heider, Stephen]

**

 

Sueli,

 

Another option is to create an escalation that checks some table or view for work that needs to be performed.  This could be configured to check every 60 seconds (there is a way to make an escalation run more frequently, but it depends upon the amount of data you are updating each time).

 

When the escalation detects something needs to be processed it would update a field in each matching record. This would in-turn cause the filters to fire.  

 

Stephen

---

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza
Sent: Wednesday, August 30, 2006 4:46 PM
To: arslist@ARSLIST.ORG
Subject: Re: View Form x Workflow

**

No, because that insert or update hasn't happened via Remedy API so Remedy has no way of knowing that there was an insert or an update on that table.. So you have to create that entry using Remedy API on that view form if you need Remedy to know whats happening on that table..

 

Cheers
 

Joe D'Souza

Remedy Developer / Consultant,

BearingPoint,

Virginia.

----- Original Message ----
From: Sueli Kanegae <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wednesday, August 30, 2006 4:11:08 PM
Subject: View Form x Workflow

Dear List,

Does Remedy know if an external submitt has happened when it occurs outside
of Remedy? I mean, is it possible to have a filter firing on View Form  
submit?

AR System 5.1.2 Patch 1313
Windows 2000 server
Oracle 9i
External database is also Oracle 9i

Thanks in advance,
Sueli

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