Joe and Lars - Thanks for responding. I'm the user
and have 'God' permissions. This application is out of the box with all
the forms and workflow already created by BMC. We have not changed
anything; we're just using/testing the application. I should have stated
that my question is directed to just those who have installed ITSM 7.0, i.e. the
non-Developers. I'm not real hopeful as it doesn't appear that a
lot of people have ITSM 7.0 installed.
- Greg
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza
Sent: Wednesday, August 30, 2006 5:45 PM
To: [email protected]
Subject: Re: ITSM 7 SRM Error
Are you doing a Push Fields operation on submit either using a filter or an
Active Link to another form that does not allow those users to write to the
fields that your system is complaining about? Check the permissions of those
users on that form...
Joe D'Souza
Remedy Developer / Consultant,
BearingPoint,
Virginia.
-----
Original Message ----
From: Greg Orndorff <[EMAIL PROTECTED]>
To: [email protected]
Sent: Wednesday, August 30, 2006 8:30:46 PM
Subject: ITSM 7 SRM Error
From: Greg Orndorff <[EMAIL PROTECTED]>
To: [email protected]
Sent: Wednesday, August 30, 2006 8:30:46 PM
Subject: ITSM 7 SRM Error
When submitting an Incident, I and another user get the following
message:
"ARERR [326] Required field cannot be reset to a NULL value: SRM:
RequestInterface_Create (1000000337)
ARERR [326] Required field cannot be reset to a NULL value: SRM:
RequestInterface_Create: Login ID"
It prevents us from submitting the ticket. All other users are fine. At
one point, I was able to submit Incidents. I've tried completely
uninstalling and reinstalling to no avail. When we log in on other
machines though, it works fine. I've logged a ticket with BMC and sent the
filter log to them but haven't heard anything back. We're using Windows
XP. Has anyone else experienced this error?
Thanks,
Greg Orndorff
Pegasus Solutions
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
"ARERR [326] Required field cannot be reset to a NULL value: SRM:
RequestInterface_Create (1000000337)
ARERR [326] Required field cannot be reset to a NULL value: SRM:
RequestInterface_Create: Login ID"
It prevents us from submitting the ticket. All other users are fine. At
one point, I was able to submit Incidents. I've tried completely
uninstalling and reinstalling to no avail. When we log in on other
machines though, it works fine. I've logged a ticket with BMC and sent the
filter log to them but haven't heard anything back. We're using Windows
XP. Has anyone else experienced this error?
Thanks,
Greg Orndorff
Pegasus Solutions
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
