** The Windows Remedy User tool takes your local timezone, which is set in the Windows Control Panel, into account. This includes daylight saving time if applicable as well.
The value stored in the database is GMT.

Does this help you?

Kind regards,

Michiel

On 9/1/06, Mark Bee <[EMAIL PROTECTED]> wrote:
Hi all,
The HPD-HelpDesk fields display an actual time whilst
after recalculating the database's time I got 2 hour delay.
It concerns all date fields (arrival time, resolved time, work in progres
time...).

When I check database time zone:
select dbtimezone from dual;
it gives me
+02:00
on the other Remedy server I got:
-07:00
But still the difference is 2 hours.

I think it's an Oracle issue, perhaps wrong configuration.
Can anyone point me to the solvation.
Tanks
Mark B.

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