Tyrone:
Are you limiting the return items list on the production server? If so, the details for Filters ONLY will be hidden when you request the complete filter list AND it is larger than the number allowed in the return list. BMC states this is as designed.
James McKenzie
-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of T. Dee
Sent: Thursday, August 31, 2006 4:58 PM
To: [email protected]
Subject: Question: Administrator Tool Not Showing Details
I am running ARS 6.00.01 Patch 1394. I login to 3 servers (production, development and sandbox). I have "details" turned on. When I click on Filters I see all the details in production and sandbox, but in development only the names shows up (no other details). I have rebooted the server, but this changes nothing. This only happened today - prior to this all the details have always shown up.
The admin tool is 6.00.01.
This is very odd - any suggestions?
THANKS !!!!
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