I have created about a dozen records and logged everything. The problem is that you must somehow emulate the menu selection that you would do manually during the escalation pushing LDAP data.
Remedy Support has only had some vague info and there is no documentation. It isn't pretty nor is it perfect but it works with a few assumptions. I am using the streetAddress field from LDAP to cross-reference the Site Name in the ITSM Foundation. Using this as the key, I implemented a custom Escalation to import and synch the user data and a subsequent custom Filter to emulate the Active Links and Active Link Guides that a normal Menu Selection action in the Site Name field of the CTM:People form would force. I have also had to add a few LDAP related fields and set some additional default values in the CTM:People form. The key assumptions are: 1) the streetAddress values across the company are unique for each site (e.g. there can't be two 123 Main Streets, one in Austin and another in San Diego); 2) streetAddress is not NULL; and 3) there is an exact and direct one-to-one correspondence between the values of streetAddress in LDAP and Street Address in ITSM. As always, if you feel this should be addressed in some type of whitepaper, please log an enhancement request on the web for this. --- We are using Employee ID/Corporate ID as the common field between LDAP and CTM:People. I just can't believe that no one else is doing this yet ? Any help would be appreciated. Rgds, Chris _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
