Greg, I am running the full ITSM 7.0 suite on a dev server right now and we are in the first phase of a rollout project.
My first impressions are pretty good, besides the initiall problems during the install. What kind of bugs have you found and did you submit them to BMC ? You can expect some bugs with a x.0 version, which is why most people will wait for 7.1 This is still pretty new, even for Remedy support and consultants. You are right, there is quite a bit more configuration involved and hardly any 'sample' data, like there was in 6.3 and previous versions. I would also like to know if there are already any ITSM implementations in production, which I doubt since the ITSM apps have only been out for just over a month unless someone already did a lot of work during the Early Access program. Rgds, Chris _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
