I am pasting the request directly if it help, "MD has designated routes that the tech run each month and it doesn't match up with what is produced in Remedy, causing the queue to be overfull. What I need is to have all the PM's cleaned out..." MD is one of the states we support but I my self doesn't know which specific form he is talking about. I wish I can give you more details.
I deeply appreciate your effort and even general idea about the "queue" might lead me to something.
Rick cook <[EMAIL PROTECTED]> wrote:
**OK, start by telling us the name of the form or screen you're looking at, and try to describe the records you're wanting to deal with.Rick**
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mimi Lakew
Sent: Sunday, September 03, 2006 8:32 AM
To: [email protected]
Subject: Re: cleaning up queueRick,As I am new to Remedy as well as the job I am clueless about queue. What I am trying to get is a starting point about it. Any info about queue, if there are different kind of queue etc.. that gives me an idea will help me to be specific and to narrow down my question.
Rick cook <[EMAIL PROTECTED]> wrote:**What queue are you talking about? Please be more specific, using Remedy terms where you can.Rick
**
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mimi Lakew
Sent: Sunday, September 03, 2006 8:05 AM
To: [email protected]
Subject: cleaning up queueHi arslist,I am requested to clean up the queue in some conditions. Is this possible to view the queue and manage it, such as cleaning etc? If it is how and where can I access the queue and manage it. I don't seem to find any info about it.I need your help or ideas pleaseeeeeee!
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