Re: Oddity with Submitter field in e-mail notifications

[lars . j . pettersson]

Title: Oddity with Submitter field in e-mail notifications

**

No problems, as long as there is at least one more admin account you can delete the demo user. Even if Owner is Demo, you can delete the account. In RA there is a field Owner - You can enter what you want in this field, it's not user form validated at all. So if You want a clean up, i would suggest a replace in the deffile of the string owner: Demo

to

owner: Newname

-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]On Behalf Of Rick Westbrock
Sent: Wednesday, September 06, 2006 1:22 AM
To: arslist@ARSLIST.ORG
Subject: Re: Oddity with Submitter field in e-mail notifications

**

Excellent idea on checking the deffile, I'll try that next. I may also  have to have some users turn on logging (I normally have all logging off for normal users).

 

The Demo user was still there when I took over as Remedy Admin several years ago and is still the Owner of many, many objects. Will it break any objects owned by Demo if I delete that user?

 

 

-Rick

---

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED]
Sent: Tuesday, September 05, 2006 3:53 PM
To: arslist@ARSLIST.ORG
Subject: Re: Oddity with Submitter field in e-mail notifications

**

Don't really understart this, Demo came with the startpacket, as soon admin-accounts have been created in the userform, ok to delete Demo.

I guess Demo has been free for a while, active, so Demo is in field 'Submitter',  'Changed by' and ...

 

Your wf reads the submitterfield, an 199 of 200 has real names Not Demo

 

In our appl Demo is a non existing name since long time.

 

Some wf setting DEMO sometimes? Submitter-mode set to locked? It means you are not allowed to

chanhe the data to get rid of it finally. Possible to switch and then set locked again? (If you need to change field

 'Cretaed'

 

Often when a form is saved as, a lot of data is tranfered to the new form, I try to replace Demo as Owner to something else.

The same with helptext

 

And Check if there are type Defaulvaues using Demo.

 

Why not search in the deffile for Demo? and change Owner = "Demo"

 

Turn on logging to see if that can give something.

 

Good Luck!

 

L asr

 

 

-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]On Behalf Of Rick Westbrock
Sent: Wednesday, September 06, 2006 12:01 AM
To: arslist@ARSLIST.ORG
Subject: Oddity with Submitter field in e-mail notifications

**

I'm running 5.1.2 on Windows 2000, MS-SQL 2000 and I'm seeing inconsistent results from a notification e-mail that is sent by a filter. The filter fires on Submit and one of the fields in the body of the e-mail is set to Submitter. Most of the time it populates the correct user name but I've now seen a couple e-mails go out with Demo as the username.

When I check that ticket I see the correct username in the status history and work log so I'm puzzled as to why it would substitute Demo at all. The frustrating part is that I have two e-mails sent within ten minutes of each other and one shows the correct user name and the other shows Demo for the Submitter field.

Any clues as to why this might happen?

-Rick

_________________________________
Rick Westbrock
PETCO Store Systems WAN Supervisor
[EMAIL PROTECTED]

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