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Similar thought -
 
How is admin access given in most organizations?  Who makes this decision? What is the experience for other listers? How would you handle it if you were responsible for the Remedy application, and some un-trained user is given Admin rights by management.
 
In my case, I am frustrated because I have an end-user (who is not a Remedy developer) making changes straight on production, and not taking the code thru development to testing, as I requested.  And management has given a end-user admin rights to do this. 
 
 
 
 
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