Re: Problem with Remedy Archiving when adding Views to the form.

[Kern, Robert SBA]

** The new feature seems to be really nice, as for example having to ex- and import for doing archieving and updating fields and stuff is "not nice" ... currently playing with that feature for one of our applications (we just recently moved to 6).   However, I would love to see the archive having more diverse options. For example in once case we copy all Data from A to B and delete data on A after it has been untouched for 14 days.   As far as I have understood such things can't be done with one batch using the archive option [only copy and delete] ... (sure, additional workflow like escalations can be used and thus still having the "auomated" advantage).   Greetings, Robert   From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ian Trimnell Sent: Wednesday, September 06, 2006 11:31 AM To: arslist@ARSLIST.ORG Subject: Re: Problem with Remedy Archiving when adding Views to the form. ** Ron, As James has since pointed out, you can not add data fields to an Archive form.  Looking at Appendix E of the new V7 manual "Form and Application Objects" (or Chapter 7 of the V6 "Configuring AR System") it says that 'Data fields (including radio) cannot be modified or added to an archive form.  All other types, such as trim or table, can be added or modified.'  It also states that fields in Archive forms created by AR System have read-only access. The question that hasn't been asked yet (at least I haven't noticed it yet) is 'Why do you want to add a radio field to an Archive form?' We have a mix of archive forms, some using the OOB feature, others where we had to set up an archiving facility before Remedy introduced it back in Version 6.  I have had a few problems with setting up OOB archiving but eventually got the hang of it when I had passed the learning curve that accompanies these new features that Remedy adds in.  I must admit that they appear to have improved it as the versions go on. Cheers, Ian Ian Trimnell, AR System Lead Developer (amongst other jobs), Specialist Support & Information Team, Academic & Administrative Computing Service Open University, MILTON KEYNES, UK Phone: 01908 653741   web: http://www.open.ac.uk/ Ron Tavares wrote: Chris, YES!! that is exactly the issue. Thank You, for a while there I was thinking I was the only one. As for Remedy's response, initially they opened a bug, SW00248651 But then it appears they closed it saying, (and I quote from the support e-mail) "After evaluating the information provided in the open bug engineering determined that the behavior is as expected, with no plan to change it in the future. Per their comments: The main purpose of a shadow form is to keep the archive(or audit) data. Views are not required for that." But this statement is only true if you NEVER add any additional fields. Now, after banging my head agains the wall a few times, I figured how to work around this. By simply re-creating the field, from scratch, being careful to keep the same properties and ID, I was able to add the field to the Archvie AND re-enabel Archiving. (Even though Remedy doesn't support adding fields directly to the Archive form.) BUT, the problem I am having is with the Radio Button field. Try creating one of these dirctly on the archive form and you cannot set the attributes. They are grayed out. .ron __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___