I've been waiting for Remedy to say that explicitly in
their ITSM migration docs when they come out, but I suspect you're
right.
Rick
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington
Sent: Thursday, September 07, 2006 10:46 AM
To: [email protected]
Subject: Product/Operational Categorizations in ITSM7
** From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington
Sent: Thursday, September 07, 2006 10:46 AM
To: [email protected]
Subject: Product/Operational Categorizations in ITSM7
So I'm not looking to re-kindle the CTI discussions... :-)
But for those of you implementing ITSM 7 have you found that the operational categorizations are pretty much CTI's (in the traditional sense)? And product categorization is tied more closely to the CMDB?
I guess what I'm trying to figure out is if we can use the traditional CTI excercises to define the operational categorizations...
Loving ITSM7,
-tony
--
Tony Worthington
[EMAIL PROTECTED]
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