Hi all, I've recently been assigned the title of Remedy Administrator...the problem...i'm a Sys Admin with very little Remedy experience and my company won't be able to get me into training until january or so.
My question is this. What should i be studying outside of the remedy manuals so i can become at least fairly proficient. I've managed to work out some basic things like CTI's, basic AL's and escalations, and some basic CM and Helpdesk administration but its been very very slow. What programs, languages, etc.. should i be focusing on? Any advice would be much appreciated. We're working on a Windows 2k3 platform with AR System 6.3 and Oracle 9i. V/R Jason NoSuchStudios -- View this message in context: http://www.nabble.com/new-remedy-admin-needs-training-advice-tf2228920.html#a6177596 Sent from the ARS (Action Request System) forum at Nabble.com. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
