You got to give us more information?
Do you plan on tracking Asset Information through Remedy?
Are you planning on implementing a Configuration Management system through Remedy?
If so, I recommend moving to the full ITSM package including CMDB. If not, then you should be fine for working with a moderately busy help desk.
BTW, what operating system/database are you planning on using?
James McKenzie
-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of [EMAIL PROTECTED]
Sent: Friday, September 08, 2006 9:19 AM
To: [email protected]
Subject: Re: Requirements of Remedy
hi
We're planning to use
ARSystem 6.3
Help Desk 6
SLA 6
Mid-Tier 6
EMail-Engine 6
Flashboard 6
The idea is to manage about 100 - 200 calls a day.
Thanks
you need anything else?
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