Re: Remedy Log Files - Reset Pointer

L. J. Head Tue, 12 Sep 2006 10:30:09 -0700

Having worked with this same situation before I developed a little
application that updates the the debug value and such log files and stuff.
Import the attached zip file and create a record in that form...when you
pull that form up it will allow you to turn on and off log files via that
record as well as set the log file name.  So use your program to import your
log files...turn the logging off, then back on...maybe using `! Filters so
that the push to the record in my form take place in phase 1...what this
should allow you to do is turn on and off the log files to reset its place
in the log.

L. J. Head
Software Engineer
Remedy Approved Consultant
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
Sent: Tuesday, September 12, 2006 10:36 AM
To: [email protected]
Subject: OT: Remedy Log Files - Reset Pointer

List,

I just wrote a program that imports the ARS log files (actually, any text
file) into a form.  It works fine and clears out the log files each time
it's run.  ARS evidently remembers the last byte offset of each log file -
instead of simply appending text to the end of the log file.  

When ARS adds a new line to the file it starts writing at the last byte
offset (end of the file).  Here is what happens:

1. Log file has 60KB of entries.
2. Program is run and imports all entries in the log file into a Remedy
form.
3. Log file size is 0KB.
4. ARS adds a new line to the log file.
5. Log file size is now 61KB.  The first 60KB of the file is filled with
Nulls.

I tried running arsignal with different parameters.  I realize that
restarting the Remedy NT service will reset its internal byte offset
counter, but that is not practical in a production environment.

How can the byte offset of a log file be reset?   Thanks.

ARS 6.3
Windows Server 2003

Stephen

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Re: Remedy Log Files - Reset Pointer

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