Re: How do I remove an SLA from a task/case?

[Dan Caissie]

** You could go into the SLA:Measurement form and delete it or modify it on this form. Do a search using the Application User Friendly ID and enter the case id in there HD0000000002006 Hope this helps.   Dan Caissie Remedy Administrator / Developer United Natural Foods, Inc From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jase Brandon Sent: Tuesday, September 05, 2006 1:34 PM To: arslist@ARSLIST.ORG Subject: How do I remove an SLA from a task/case?   Hello All,   Help Desk Out of the Box 6.0 SLA Out of the Box ARServer 6.3          Does anyone know how to "unattach" an SLA from a case/task?  Ex. would be if an SLA was incorrectly assigned, how do I remove it from the task/case? I have considered just telling users to close and recreate ticket with correct CTI so the correct SLA would get attached. I just thought someone out there has probably gone through this before and was wondering if anyone had any suggestions, thanks!     Jase Brandon Remedy Administration/Development Customer Support Systems Group Desk - (615) - 320-4494 Cell   - (334) - 318-5426 [EMAIL PROTECTED]   DaVita Inc. __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___