Re: OT: Remedy Log Files - Reset Pointer

[Heider, Stephen]

**

Brian,

 

The arerror.log file can be deleted or renamed.  The other log files are kept open by ARS and can not be renamed or deleted (at least on Windows Server 2003).

 

 

Stephen

---

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Brian Goralczyk
Sent: Wednesday, September 13, 2006 11:52 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT: Remedy Log Files - Reset Pointer

** I am a tad bit confused about this.  I just move the file to a new filename and the server automatically creates a new file with no nulls to get to the same file size.  I wonder if it is your server that is holding the file size and not Remedy.  I am running on Solaris. ARS 6.3.  I would just try copying the file and deleting it rather than cleaning out the text in it.  You might find that this solves your issue more easily than updating the AR Log settings.  


HTH,

Brian Goralczyk

On 9/13/06, Jarl Grøneng <[EMAIL PROTECTED]> wrote:

One solution is to let AR Ssystem write to a new logfile each day. I
did that when I wrote a log-rotate toll into AR System.

--
Jarl

On 9/12/06, Heider, Stephen <[EMAIL PROTECTED] > wrote:
> List,
>
> I just wrote a program that imports the ARS log files (actually, any
> text file) into a form.  It works fine and clears out the log files each
> time it's run.  ARS evidently remembers the last byte offset of each log
> file - instead of simply appending text to the end of the log file.
>
> When ARS adds a new line to the file it starts writing at the last byte
> offset (end of the file).  Here is what happens:
>
> 1. Log file has 60KB of entries.
> 2. Program is run and imports all entries in the log file into a Remedy
> form.
> 3. Log file size is 0KB.
> 4. ARS adds a new line to the log file.
> 5. Log file size is now 61KB.  The first 60KB of the file is filled with
> Nulls.
>
> I tried running arsignal with different parameters.  I realize that
> restarting the Remedy NT service will reset its internal byte offset
> counter, but that is not practical in a production environment.
>
> How can the byte offset of a log file be reset?   Thanks.
>
> ARS 6.3
> Windows Server 2003
>
>
> Stephen
>
> _______________________________________________________________________________
> UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
>

_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org

__20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___