Hi All,

When we authenticate using a certificate stored when a smart card there
is no username and password.

According to the white paper when a user authenticates using username,
password and SSO, he/she must use username and password.

Regards,
Daniel

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rebecca Hammond
Sent: Wednesday, September 13, 2006 9:39 PM
To: [email protected]
Subject: Re: Authenticate an ARS user using a certificate stored on a
smart card

Am I the only one who isn't totally confused by the white paper?  I'm
just 
not clear on how I'm supposed to write an Authenticator of my own, that 
handles PKI or SmartCard technology.

Is it just because with SSO, it pulls the information from your OS?

Does anyone have any samples of what these Authenticators might look
like?

Thanks in advance!

-Rebecca Hammond

On Fri, 11 Aug 2006 14:11:45 -0700, Easter, David <[EMAIL PROTECTED]>

wrote:

>Daniel,
>
>  You may want to take a look at the "Integrating BMC Remedy Action
>Request System with Single Sign-On (SSO)" white paper that was updated
>for AR System 7.00.00.  It also applies to other client-side login
>intercept technologies like smart cards or PKI.
>
>It is available on http://supportweb.remedy.com in the Documents
>section.
>
>David J. Easter
>Sr. Product Manager - BMC Software
>
>-----Original Message-----
>From: Action Request System discussion list(ARSList)
>[mailto:[EMAIL PROTECTED] On Behalf Of CONDREA, Daniel
>Sent: Thursday, August 10, 2006 10:53 PM
>To: [email protected]
>Subject: Authenticate an ARS user using a certificate stored on a smart
>card
>
>Hi All,
>
>Can anybody suggest a way to authenticate an ARS user using a
>certificate stored on a smart card?
>
>The end user can not authenticate with a username and a password.
He/she
>can only authenticate using the certificate stored in the smartcard.
>
>Best regards,
>Daniel Condrea
>
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