Lars:
I could see the following:
Replacing CA Spectrum with HP-OpenView. Not RemedyARS, as this was the product that was developed to create a TMS for HP-OV.
My two US cents...
James McKenzie
-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of [EMAIL PROTECTED]
Sent: Wednesday, September 13, 2006 12:15 PM
To: [email protected]
Subject: HP Openview/ARS
Hello, I would like to get some comments upon this issue: Suppose the Management make a decision because 'ARS is expensive' - replace the ars system with HP Openview. My thougts are:
Is there an Admin tool for HP Openview which can be compared with ars, make changes fast, safe and even in production?
How will the migration be done and what will it cost ... We can't loose all reqeusts. A lot of data must to be transfered to the new system in a new datastructure.
Suppose 700 active users, If every user needs 8 h time to learn a new system, this means 5600 h, and 8 h is at a low estimate I think.
Is ars expensive? Maybe licenses, but is development expensive? Some skilled ars devlelopers can implement a lot with only 100 hrs of work. The same with Openview? Our system has always been changing rapidly, new conditions every year, not a problem, just make a new release of the application with max 15 hrs of migration. Easy to make a new release of an Openview application with new code?
I guess that another platform maybe is less expensive in one way, but add all costs for changing, I'm not sure it in the end will save money for the company.
And, I don't even know how to compare ars with HP Openview, I've never seen the application.
And, add hrs to implement all processes/routines into another system.
Why Open view? Because it's used in another country with is going to be integrated in our company. (They use an home-built ars system too for some modules)
Maybe Integration is the best solution, we run ars and they run openview, just build an IF between those two systems intead of replacing one?
L ars Pettersson
Vattenfall Business Services Nordic AB
Action Request System Engineer (Tabasco)
S-461 88 Trollhättan
Sweden
Phone +46 520 888 35 Mobil +46 70 608 99 95
e-mail: [EMAIL PROTECTED]
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