Dan:
Should this not have ADV: in front of it? This is definitely a shameless plug for a product....
James Mckenzie
L-3 GSI
________________________________
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of John Sundberg
Sent: Thursday, September 14, 2006 9:19 AM
To: [email protected]
Subject: Re: Survey problems
**
Hello,
Another option is to get Kinetic Survey (a survey management system) written on ARS. Check it out at http://www.kineticdata.com/products/survey.
-John
John David Sundberg
235 East 6th Street, Suite 400B
St. Paul, MN 55101
(651) 556-0930-work
(651) 247-6766-cell
(651) 695-8577-fax
[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>
On Sep 12, 2006, at 3:04 AM, Susan Bentley wrote:
**
Hi Listers,
ARS 6.3
HD/SLA/Asset Mgt 6.0
We've been trying to implement customer surveys and had thought we'd got it by making Submitter Mode Locked. However, by locking this, we're unable to change the Requester name on current HD jobs (something that, unfortunately, happens every day as requesters for jobs change, either due to logging errors or change of roles). Here's the error message we're getting:
ARERR [371] You cannot change the value of the Submitter field --
the "Submitter Mode" of the system is configured to be locked : SHR:ConsolidatedList : Submitter
Have any of you successfully implemented Remedy's customer surveys? We need help!
Many thanks in advance,
Susan Bentley
Service Management Analyst
East Sussex County Council
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