Correct me if I'm wrong, but putting a filter on the AR System Email Messages form to suppress emails with a 'To:' of "-", "0", or the like is too late, isn't it. If it interprets the recipient as a Remedy group, it will create a separate AR System Email Messages entry for each member of that group. So you'll never see an entry on that form for "0", "-" or any actual group.
That's how I've always seen it work anyway. Chad Hall (501) 342-2650 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen Sent: Monday, September 11, 2006 7:02 AM To: [email protected] Subject: Re: Email Engine Emailing All Users in User form An option that was suggested by another poster about a year ago is to add one filter to the AR System Email Messages form that sets the Send Message field to No or Error. The Run If qualification would check for zeros, dashes or any other condition where you would want to stop the email from being sent. This approach also works on a development server where you don't want any email going out except to you. In this case the Run If would be $USER $ != "MyUserName" HTH Stephen -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Hall Chad - chahal Sent: Friday, September 08, 2006 3:11 PM To: [email protected] Subject: Re: Email Engine Emailing All Users in User form A dash (-) will also resolve to all users. In fact, any number of consecutive zeros or dashes will do it as well. Since we have hundreds of places that a field could get populated which would eventually send out an email, I needed a way to keep all of them from sending mass emails. I went the route of creating dummy users and groups with user names/group names corresponding to group IDs or character combinations that would otherwise resolve to "all users" or a custom group with lots of users. For example: 0 00 000 0000 00000 - -- --- ---- ----- 9095 9095 500 etc. The idea is that if somehow any of these get entered in an email address field, Remedy would resolve it to the dummy user or group with that name instead of a group with that ID. I created both users and groups just to give me two layers of protection. Notifications to any of these will only notify the user by that name, or if that doesn't exist the group by that name... which should be nobody, or maybe an admin so they'll be alerted of it. Beware that there are side effects with this workaround for groups. Certain Remedy clients (Mid Tier 6.3 patch 10, Remedy User 6.3.00) will confuse them with the real groups with that Group ID. This causes problems with Group List and Assignee Group fields for users on those clients. I've tried to get users to upgrade but the best fix was to finally delete the dummy groups that correspond to Group IDs that are commonly used in our applications. We still have the dummy users though. Chad Hall (501) 342-2650 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Wednesday, August 30, 2006 8:30 AM To: [email protected] Subject: Re: Email Engine Emailing All Users in User form Jack, It's still a feature in 6.3. Not only will a 0 (zero) cause this to occur but several other characters like @ seem to get translated to a zero by the email engine. We have a filter that checks to see if the email address field is at least 5 characters. This number may actually be too small for the minimum number of characters in a valid email address but bit is large enough to catch the 0 and @ single characters. Dave >Date: Tue, 29 Aug 2006 13:59:54 -0400 >From: Jack Samson <[EMAIL PROTECTED]> >Subject: Email Engine Emailing All Users in User form > >Hi All, > >We are using Remedy AR Server 6.003 Patch 17 on a Solaris machine. Does >anyone remember when Remedy would email everyone in the user form when a >zero was entered into the To field in an outgoing email? It seems that >Remedy would interpret the zero as the public group and then send the email >to everyone in the User form. Is this still a problem or is this considered >a part of the product? I ask because I had a user enter a bunch of text >into the To field and the text contained some zero's and the Email Engine >emailed everyone. I wanted to validate if this is it should work and what >would be the best Filter check for this? > >Thanks in Advance. > >Jackson >Remedy Admin Dave Shellman Phone: (717) 810-3687 Fax: (717) 810-2124 email: [EMAIL PROTECTED] tyco/Electronics A tyco International LTD Company MS 161-043 PO Box 3608 Harrisburg, PA 17105-3607 ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ************************************************************************ *** The information contained in this communication is confidential, is intended only for the use of the recipient named above, and may be legally privileged. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. 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