How integrated are you looking to get? I didn't design our integration but I manage it. What the designer of ours did was use emails to pass the information back and forth.
Started with creating the case in CQ, having it send the info and the CQ ID to remedy in an email, then remedy created the CHG ticket with the new CQ ID in the push and emailing back the CHG ID associated with that CQ ID. After that it's pretty much passing update emails back and forth using the ID's both systems now have. The only problem we were having is keeping the support groups and members up to date between the two systems. I just fixed that tonight using the same kind of email process. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
