Hi,
I did exactly this at Lucent Technologies and it work fine. We had three
servers, one in England, another in Malvern, PA and a third in Sunnyvale,
CA. Our purpose was exactly as what you've stated, to allow the tickets to
"follow-the-sun" which in essence gave us coverage for 18 hours while only
running one shift at each location. Each "shift" retained ownership of the
ticket during their normal working day. At the end of the working day
ownership was transferred to the next in line and so on. This worked out
very well and all were satisfied with the results.
Hope this helps...
Tom
----- Original Message -----
From: "arslist" <[EMAIL PROTECTED]>
Newsgroups: public.remedy.arsystem.general
To: <[email protected]>
Sent: Friday, September 15, 2006 3:17 AM
Subject: DSO follow-the-sun examples
Hi James, Alexander, and L. J. Head,
Thanks for your responses, I appreciate it.
Nevertheless, does someone knows about some concrete example of sites where
DSO works with several servers in a follow-the-sun
mode? Which ones?
If I have some examples it's easier to convince the person.
I would be frustrated if they choose another tool than DSO for this ...
I am just consultant and we are not saling licenses, but just consultancy.
I don't want to have to implement something else than DSO...to make
replication between ARS servers it would be an aberration in
my point of view.
Thanks again.
Ilidio Moreira da Silva
SILOGIS
"Alexander G. Zinoviev" a écrit :
Hi,
If you have wide DSO private thread (I have up to 16 threads), you have to
make some calculations.
DSO speed depends mostly of remote response time.
I have response time (ping xxx.xxx.xxx.xxx) less then 10 ms (same subnet)
and my DSO speed is 300-500 requests per a minute.
Best regards,
Alexander Zinoviev
________________________________
ïÔ: Action Request System discussion list(ARSList) ÏÔ ÉÍÅÎÉ arslist
ïÔÐÒÁ×ÌÅÎÏ: þÔ, 14.09.2006 13:08
ëÏÍÕ: [email protected]
ôÅÍÁ: DSO performances
Hi Dear ARS experts,
I have a customer who is fearing about the DSO performances: he never
saw it yet but someone told him some things like this...a competitor
surely...
The target is to make different ticketing servers repilcating submit,
changes and deletions in a "follow the sun mode" all around the world
(about 4 or 5 servers in different continents).
Does someone of you know one or more similar examples of implementations
that are running fine in a "follow the sun" mode?
I would appreciate that.
I beleive DSO is the best solution for him but I need to convince him.
He asked me also about a product called "Golden Gate"...?!
Does someone have an experience with this tool?
Kind Regards.
Ilidio Moreira da Silva
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
