Kevin,

First you need to use a non-phased filter in your loop to get all the
right email addresses.

Second. Performance is a multi-layered beast. Turn on Filter and API
logs ( I prefer one file, but you can use separate files if you
prefer) and do a notification. See if you can find any parts (in the
timestamps) that are taking .5 seconds or longer. If so see if you can
improve indexes to improve any SQL slowness.


If the performance is still not fast enough... then...

You want to "free up the thread" (and let the user get back to work
faster) you might opt to  do a quick submit and have an escalation or
external process actually trigger a modify of those records so that
the send of the email is delayed slightly, but the user does not have
to wait for the whole process to complete either.


HTH


--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap.... Pick two.

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