Please see below the ticket I submitted to Remedy Support. I need to understand how to view any components that we have already returned to inventory. When I look in the Manage Inventory, I can only see 1 occurrence of the software that was returned, but it does not show the number of components returned to inventory for that particular software product.
Please advise if you have information that can help. Thanks, Grace Tantillo AMDOCS A & M Division On-site at Dex - An R. H. Donnelley Company (402) 384-3637 pager: 1-877-363-5479 [EMAIL PROTECTED] Component software license counts for a partcular Category, Type, Item (CTI) do not match the total when we run the AssetCompJoin report. Since we track all software components per asset, these should balance. We are seeing a much higher count of components for a particular CTI than the count on the AssetCompJoin report. Discovered that some administrators were returning components to inventory when the asset status was changed to "In Inventory". And, some administrators were highlighting the component and actually deleting it (via Actions > Delete). Need to understand purpose of using Return to Inventory on the component tab. If we have an asset that is going to be "shelfed" and we set the status to "In Inventory", what is the proper way to remove the components associated with that asset? Should we highlight a component on the COMPONENT tab of the asset record and select the Return To Inventory or double-click on the component and then choose Action/Delete?? Is the Return to Inventory feature specifically intended to use with the Manage Inventory feature? I have researched the "Return to Inventory" process in the 5.6 User's Guide and although information is detailed on how to peform the function, no reason is given on when it is best to use this feature. =================================================== _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
