Re: Dynamic Updates to Help Text

Thu, 21 Sep 2006 06:19:29 -0700

Title: RE: Dynamic Updates to Help Text
** **

Stephen

Yes. Doing this for custom builds is not a big deal.

 

Trying to do this on say an ITSM app would be a

very time consuming.

 

Herb

 

-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
Sent: Thursday, September 21, 2006 5:03 AM
To: [email protected]
Subject: Re: Dynamic Updates to Help Text

 

 

Herb,

 

With this approach do you create an AL for each field that triggers on Gain Focus?  Then, the AL performs a Set Fields from your custom help text form?

 

 

Stephen

 

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Herb Partlow
Sent: Wednesday, September 20, 2006 5:42 PM
To: [email protected]
Subject: Re: Dynamic Updates to Help Text

** **

Rick

I have done this for all my clients that want help text for fields.

I create a field on the form to hold the help text

I create 2 buttons (help? and hide help)

I created a form to hold the help text

When a user clicks on Help? the help text field becomes visible

As they gain focus to the fields of a form, the help text for that field is displayed.

 

The form that hold holds the help text can have any permissions for

people to add data to it.

 

 

Herb

 

 

-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick cook
Sent: Wednesday, September 20, 2006 2:14 PM
To: [email protected]
Subject: Re: Dynamic Updates to Help Text

 

You know, it would be great if there were Remedy forms in which the Help text resided, so that a subadmin could use the UT to update it.  Hmmm...sounds like a nice spare time project...

 

Rick

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3
Sent: Wednesday, September 20, 2006 2:07 PM
To: [email protected]
Subject: Re: Dynamic Updates to Help Text

**

Stephen:

Sub-admins?

James McKenzie
 

-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Heider, Stephen
Sent: Wednesday, September 20, 2006 1:31 PM
To: [email protected]
Subject: Dynamic Updates to Help Text

List,

I think I already know the answer to this, but just in case...

The text in the Help Text tab in the Field Properties of a field is displayed when a user clicks the Arrow+Question Mark button in the WUT toolbar and then clicks on top of a field.  Is there any other way of changing this text outside of the Remedy Administrator Tool?

I know I could write something that would directly update the SQL table that holds the help text for the fields on the various forms, and then create a screen whereby authorized users could change the help text as needed.  I want to give certain users the ability to change this instead of me having to update the text whenever they need to change a word or add a comma, etc.

Any other approaches?  Thanks.

ARS 6.3, 7.0
 
Stephen

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