Re: Dynamic Updates to Help Text - resend

David Sanders Thu, 21 Sep 2006 08:57:49 -0700

Title: RE: Dynamic Updates to Help Text

From: David Sanders [mailto:[EMAIL PROTECTED]
Sent: Thursday, September 21, 2006 2:13 PM
To: '[email protected]'
Subject: RE: Dynamic Updates to Help Text

Hi Stephen

No gotchas as far as I know. One other thing that I forgot to mention – in the User tool you also need to have the locale set I think… Tools…Options…Locale, or set it through the User Preferences form.

Regards

David Sanders

Remedy Solution Architect

Enterprise Service Suite @ Work

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From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Heider, Stephen
Sent: Thursday, September 21, 2006 1:52 PM
To: [email protected]
Subject: Re: Dynamic Updates to Help Text

Dave,

I have not implemented server localization before - all installations have been in English. Are there any side effects to implementing - are there any other changes that need to be implemented to accommodate? Any gotchas?

Thanks.

Stephen

From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of David Sanders
Sent: Thursday, September 21, 2006 8:28 AM
To: [email protected]
Subject: Re: Dynamic Updates to Help Text

Perhaps I didn’t explain my post on this well enough:

“You could try using the artext program to extract the field help text, amend it and import into the AR System Message Catalog. I think you would then need to turn on localization on the server for this to work.”

This is a fully supported way of modifying the field help text. It does not require any extra workflow. It does not require unsupported direct SQL updates to the data dictionary tables. Use the artext program in your server install directory to extract the current help text. Import it into the Message Catalog form with the locale set for your server (en), then you (or anyone you give permission to) can update the data there to your hearts content.

To use the Message Catalog, you need to check the Localize Server option on the Advanced tab of Server Properties. This process is designed to allow you to provide multiple language versions of the help text and other messages, but there is nothing to stop you just using it to control and amend the messages in your primary language.

HTH