Hello ARS TEAM, I have a customer who is fearing about his ARS Server Performance, the ARS Server is located in Panama, the Service Desk agents are located in El Salvador and the Remedy Administrator is located in Costa Rica.
There are 2 agents working in El Salvador There is 1 Remedy Administrator in Costa Rica The two agents and the administrator are experience very slow response time when they try to log in to a new Help Desk Case or try to consult them. Responses time by ping are the following: >From Costa Rica to Panama (Average 181 ms) >From El Salvador to Panama (Average 143 ms) Responses time in Remedy Help Desk are the following: Log in to Remedy ARS Native Client = 5 sec. Web Client = 5 sec Loading Remedy Support Console Native Client = 4 sec. Web Client = 6 sec Loading Help Desk Case form Native Client = 5 sec. Web Client = 9 sec Searching help desk cases setting Case Id+ number Native Client = 3 sec. Web Client = 3 sec Actual configuration: ARS 6.3, AIX 5.3 DB2 8.1 Installed Products: Help Desk 6 SLA 6 Email Engine 6 Flashboard 6 Mid-Tier 6 -In the same server is running TSM, Tivoli Storage Manager. -4 GBytes are installed in the Remedy server -Fast and List are configured as follow: Fast Min Threads = 2 Max Threads = 4 List Min Threads = 2 Max Threads = 4 Admin Min Threads = 1 Max Threads = 1 There is not apparent problem with the installation; by the way I think DB2 maybe is not well configured if you have some tips that help me to restore performance I will appreciate it so so much. Kind Regards. Oscar García R. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
