| **
We use the Action Program Manager from
PRI. While all our remedy apps are homegrown, this is the only module we have
purchased, to date, and has been working just fine. It can be used out of box as is…the
only customization you would need, at a high level, is to define an approval
method and standardized templates for the tasks associated with the main
project. We use it for Network Engineering projects, Voice Technology projects,
Market Data technology projects, and Server Provisioning projects. Support is good, always there when you
need them. But quite honestly, after our initial deployment back in 2000, we
have hardly had to use them, as the out of box capabilities never gave us any
trouble, and, hey, its Remedy, and built on ARS, so any customization, other
than to source code, obviously, you can do yourself without any worries. We
have used their support for upgrades and license changes with no problem. And
if you upgrade ARS, you do not necessarily have to upgrade APM at the same
time. We had upgraded from 4.0 to 6.3 without upgrading APM. And no issues… We have not used it on the web, but all
other workflow, including Time Tracking (or time manager I believe it is called
now), we use throughout the org. All employees within our specific org have
used Time Tracking to track their projects, and other standalone work not
necessarily related to an APM project. This along with the capability to hook
into other remedy workflow and be able to automate task creation/closure based
upon other workflow, and the metrics that can be provided out of box that make
it easy to see what tasks take long to do, and why, better enable you to
improve The other nice thing about this is that
you get to use your regular ARS licenses, and not have to buy separate licenses
for a specific module. So, if cost is a factor, this should play in. So, thumbs up here. Any questions, feel
free to contact me off list. Paul ----- Original Message ----- From: Sean
Garrison Newsgroups:
public.remedy.arsystem.general Sent: Thursday,
September 21, 2006 12:48: PM Subject: Re: Project Mgmt
tool and Remedy ** ** We are specifically looking for: Were you able to use it out of the box
without much customization? How was their support? Did they provide enhancements/fixes in a
timely manner? We had a demo but they showed it to us
running in 5.0. Did it run in version 6.3 or greater without much
trouble? How did some of their custom stuff work on
the web? Etc. Thanks, Sean -----Original Message----- Salah: We looked at Project
Remedies products but are not using them. What is your
question/comment? James McKenzie From: Action
Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Salah Himmo ** Hello listers, I just wanted to know if
anyone out there is using some programs from a Vendor called Project Remedies
Inc. I am specifically looking for feedback on IT Project Portfolio Manager (IT PPM) &
ActionProgram Manager (APM) Wanted to know how long you have had it and what
version you are running it and any other pros or cons. Thanks, Salah Himmo __20060125_______________________This posting was
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