I agree with Cary's previous email, but want to add that you can also set up row level locking in Remedy to help partition your data. This is done by creating different groups that each client company belongs to and removing all the customer's permissions to the case id/request id and adding "Assignee Group" so that whatever group is assigned to that ticket are the only ones that can see it. There's more to it than that, and there is a significant performance hit.
As far as adding other fields go, your best bet is to either create another view of forms they need access to and giving that group permissions to it, or to create a new form for the new fields, then create a join form to join pull the data together. It is a lot of work in either case, so if the customer can pay for their own server, that would be a better option. If there is a need to share data between the customer's server and your original server, buy the DSO software so they can communicate. Thanks, Shawn Pierson -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Thursday, September 21, 2006 7:27 PM To: [email protected] Subject: Security on Remedy lhi Help Desk 6 - SLA 6 - Email Engine 6 - Flashboard 6 - Mid-Tier 6 AXI 5.3 - DB2 My question is We have Help Desk (with several people on the phone). They attend calls. But we got a new customer, this customer wants to have their own people and also they want a different environment (logo, add new fields and so on) my question is For security reasons How Can I prevent that this new customer does not take advantage of our information? sorry for my English ( I'm learning) I mean my company ( who is the owner of the server) does not want that the other company can modify, view whatever our information. This case can apply for a lot of new customer, i Know regards l ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org The information in this e-mail, and any files transmitted with it, is intended for the exclusive use of the recipient(s) to which it is addressed and may contain confidential, proprietary or privileged information. If you are not an intended recipient, you have received this transmission in error and any use, review, dissemination, distribution, printing or copying of this information is strictly prohibited. If you have received this e-mail in error, please notify the sender immediately of the erroneous transmission by reply e-mail, immediately delete this e-mail and all electronic copies of it from your system and destroy any hard copies of it that you may have made. Thank you. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
