This is pretty easy to do. Just create separate outgoing SMTP entries in
the AR System Email Mailbox Configuration form. Use a different name for
each entry. If you don't actually have multiple SMTP servers, you can
use DNS aliases or Hosts file entries so Remedy "thinks" there are
multiple SMTP servers (I don't think it will work right if you use the
same SMTP server on each entry).
You can then setup filters on the AR System Email Messages form to load
balance your emails across these mailboxes. This would include the
following filters:
1. Determine Mailbox ID
Run If: 'TR.Send Message' = "Yes" AND 'Message Type' = "Outgoing"
Set Field 1:
Form: AR System Email Mailbox Configuration
Set If: $Message Type$ = 'Mailbox Function' AND 'Status' =
"Enabled"
If No Match: Set Fields to $NULL$
If Multiple Match: Use First
Field: tmpInteger (you need to create a display-only integer for
this)
Value: $Create Date$
Set Field 2:
CURRENT TRANSACTION
Field: tmpInteger
Value: $LASTCOUNT$
Set Field 3:
CURRENT TRANSACTION
Field: tmpInteger
Value: $Email ID$ % $tmpInteger$
2. Specify Mailbox 1
Run If: 'TR.Send Message' = "Yes" AND 'Message Type' = "Outgoing" AND
'tmpInteger' = 0
Set Field:
Form: AR System Email Mailbox Configuration
Set If: 'Mailbox Name' = "<name of your first mailbox>"
If No Match: Set Fields to $NULL$
If Multiple Match: Use First
Field: Mailbox ID
Value: $Unique Identifier$
3. Specify Mailbox 2
Run If: 'TR.Send Message' = "Yes" AND 'Message Type' = "Outgoing" AND
'tmpInteger' = 1
Set Field:
Form: AR System Email Mailbox Configuration
Set If: 'Mailbox Name' = "<name of your second mailbox>"
If No Match: Set Fields to $NULL$
If Multiple Match: Use First
Field: Mailbox ID
Value: $Unique Identifier$
4. <repeat for however many mailboxes you have... yet get the idea>
You'll also want to specify a private RPC and configure your email
engine to use that RPC. Make sure that RPC has a max # of threads equal
to the number of mailboxes you have. That way they'll run in parallel on
their own threads. If you don't do this part, there's really no point in
having multiple mailboxes.
Chad Hall
(501) 342-2650
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Karen Doherty
Sent: Wednesday, September 20, 2006 5:00 PM
To: [email protected]
Subject: Setting up multiple SMTP outbound email configuraion
Good Evening,
I am about to set up multiple SMTP email configurations for seperate
mailboxes (according to Remedy you can do this). Since I have never
done
this before, I was looking for any recommendations you may have.
We are on Remedy 6.0.3, Windows Server/Outlook 2003.
I appreciate your help.
Karen Doherty
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