Another option would be to only set permissions for the active link(s) in question to the new group. See the Permissions tab for the active link?
//SIGNED// MARK A. WORLEY, Contractor, AFWA/XOO Remedy ARS Support, SAIC Commercial: (402) 294-8226 DSN: 271-8226 mailto:[EMAIL PROTECTED] -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Friday, September 22, 2006 11:45 To: [email protected] Subject: Re: Active Link Run If Qualification - Check Users Permissions Do it in two steps....first active link does a setfield action to an integer field with action $PROCESS$ @@:Application-Confirm-Group <Group ID> This will set the int field with either 0 or 1...1 being "current user is a member of that group" Then the second AL checks on that 0 or 1 and acts appropriately L. J. Head Software Engineer Remedy Approved Consultant -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Andre Hughes Sent: Friday, September 22, 2006 10:23 AM To: [email protected] Subject: Active Link Run If Qualification - Check Users Permissions Hello All, I am trying to find out the correct Active Link Run IF Qualification. I have created a new Permissions Group via the Group form (Group A). I have added several users to this group. The users also belong to the standard App-Support permissions group for Helpdesk. I need to run new Active Links only for this group; I am however unable to get the right Run-If Qualification for the Active Link to check if the User belongs to the new permission group. What is the correct verbiage to check for a membership to a group? I am using AR server 6.3 with Helpdesk 6. I am trying to restrict a certain group from performing a search on tickets that have been created outside of their CTI. For example Group A is only allowed a CTI of ABC and I don't want Group A to search on CTI DEF, GHI etc... Please help.... Thanks ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
