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Had to chime in on the VMWare note, if you have your physical server sized appropriately (primarily meaning enough RAM) then you should be good to go.
Officially, BMC doesn't support running versions of ARS prior to 7 in a virtualized environment; however, by their own admission (KM-000000022225) the reasons for this are not because of a technical deficiency in the VMWare product.� It's because their support engineers lack the ability to adequately support ARS in such an environment.
Is it recommended to use AR Server in production with �VMWare? No. The main reason is that AR Server Support Engineers do not really have trouble shooting skills for resolving VMWare issues. Consequently, problems that are a result of a VMWare issue take longer to resolve. The reason is that trouble shooting occurs by way of a process of elimination. This process traditionally takes longer to arrive at a solution. The logic is to verify the problem is not with AR Server, the database, the client, and any other areas that we do have expertise in trouble shooting. Once this is done, and everything has been checked, then VMWare is likely to be the cause because all other possible causes have been eliminated. �This is what can cause a longer resolution time. Ultimately, there isn't really a resolution at all, just a focusing of the problem to being something to do with VMWare. The VMWare issue would still need to be resolved outside of Remedy Support.
VMWare can be a good option for test and development environments.
BMC Software has actually released a statement of direction document for virtualization environments entitled " BMC(r) Remedy(r) Virtual Environment Support".� In this document, they commit to "partial support" of the VMWare Workstation, ESX Server, and GSX Server products.
Statement of Direction With the release of AR System 7.0 and the ITSM 7.0 application suite, BMC Remedy welcomes�the use of AR System and ITSM applications within the virtual environments stated below. While�BMC Remedy has not fully tested AR System and ITSM applications within virtual environments,�it is BMC�s intent to make commercially reasonable efforts to support those environments, sub-ject to its service agreements and to specific constraints that may be documented in customer�facing bulletins, release notes or knowledge base articles.� This level of support will be referred to�as partial support.�
The partial support essentially translates to "we'll give it our best shot at trying to help you fix the problem by exhausting all options before blaming VMWare".
Derek
On Sep 22, 2006, at 10:08 AM, Leihkauff, Kenneth wrote: **Hi, �
In your opinion, would it be safe to say that the following two ARS installation environments would probably receive the best overall support from Remedy (where they have the most experience)?� �
- Solaris with Oracle database - MS Windows with MS SQL Server database �
Would it also be reasonable to say that we may incur a little more risk when using environments like Linux and server virtualization (VMWare)?� �
Your experience and opinion are valued.� Thanks! �
�
Ken Leihkauff North American Integrated Services Management Center (NAISMC) Science Applications International Corp. (SAIC) Phone: 865-425-5107 �
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