This may be related to Patch 2 of ARS 7.0 (not 100% sure at this point). This didn't happen until I installed patch 2. On another computer I have patch 1 and it works fine.
Stephen -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen Sent: Monday, September 25, 2006 11:11 AM To: [email protected] Subject: Re: Unable to Access Server in Admin Tool Except Demo User Yes. All Fixed licenses. Stephen -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Monday, September 25, 2006 11:10 AM To: [email protected] Subject: Re: Unable to Access Server in Admin Tool Except Demo User Did you ensure these users have Fixed licenses? L. J. Head Software Engineer Remedy Approved Consultant -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen Sent: Monday, September 25, 2006 8:55 AM To: [email protected] Subject: Unable to Access Server in Admin Tool Except Demo User ARS 7.0 p2 Administrator Tool 7.0 p2 Windows Server 2003 OOB ARS, no apps or customizations. I can login to the Admin Tool as Demo and access the server objects as usual. When I log in to the Admin Tool as any other user (with Administrator access) there is a red circle with a red line through it displayed next to the server name. The server is ARS 7.0 p2. I have deleted and recreated test users with Administrator access and even grant every permissions access available. LDAP is setup and working - I have tried using LDAP to authenticate (blank password) and also setting a password in the User form. Any ideas? Thank you. Stephen ________________________________________________________________________ ____ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
