Re: Escalations and Filter Guides

[Eric Cleereman (IT)]

Title: Escalations and Filter Guides

**

Hi Lisa,

 

One way is:

 - Create a form, with a single record.

 - Create a filter tied to a field on that form, which fires on modify and calls a filter guide.

 - Create an escalation to change that field's value.

 

Eric Cleereman

-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]On Behalf Of Kemes, Lisa
Sent: Wednesday, September 27, 2006 4:58 PM
To: arslist@ARSLIST.ORG
Subject: Escalations and Filter Guides

**

Is there anyway to run a Filter Guide from an Escalation? 

Lisa Kemes
Tyco Electronics
Remedy Support
100 Amp Drive
Harrisburg, PA 17112
717-810-3361
P
Please consider your environmental
responsibility before printing this e-mail

__20060125_______________________This posting was submitted with HTML in it___

__20060125_______________________This posting was submitted with HTML in it___