Hi Mathieu, In our organization, we essentially have two sets of apps. Support Apps, and End User Apps.
The Support Apps are a customized version of the HelpDesk app, with tons of added fields. They are intended for anyone in a support role, and are primarily accessed through the WUT. The home page for this lists cases available to the tech, quick links useful to them, that sort of thing. The homepage is set for the user when their account is added, and the user has insufficient permissions to allow them to change it. If a tech needs to access the HelpDesk app from offsite using Mid-Tier, they connect to http://remedy/support. A JavaScript then redirects their browser to the address for their home page on Mid-Tier. The End User apps are a very stripped down version of the HelpDesk app, with only a handful of fields. These are intended for end users, and are accessed only through Mid-Tier, at http://remedy. A JavaScript redirects the end user's browser to the address for their home page on Mid-Tier. Their home page lists cases the end user or anyone at their location submitted, and provides links to update those cases, or submit new ones. If someone in a support role logs into http://remedy instead of http://remedy/support, an active link fires, providing them the correct URL to login to, and logging them back out. I know this doesn't entirely answer your question, but I hope it is of some help. Eric Cleereman -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Mathieu Pitre Sent: Thursday, September 28, 2006 11:48 AM To: [email protected] Subject: How-to have a Mid-Tier Home page different from the Client Home page Hi all, ARS6.3 HP-UX 11.11 Oracle 9.2.0.6 I would like to know if it is possible to have one Home page for the users who use the Remedy Client and another home page for the Mid-Tier users. If yes how should I config this because I have not found anything related to this. Looks like as soon as you set an Home page it is applicable for both the Client environment and the Web environment. Mathieu Pitre _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
