Hi John: Yes, I have seen this recently with helpdesk 6.0. I noticed initially all the fields had public view not change permissions, but the Form itself didn't have the public group listed. I have added public to the form permission and blocked the view (public will have a red X).
Users are now able to re open cases. Even if they have the user console; they will not be able to see the SHR:Assignment field. Given Most users, in my case, submit via the web I don't expect any issues with the form being public. Hope this helps, Anthony -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Atherly Sent: Friday, September 29, 2006 1:37 PM To: [email protected] Subject: SHR:Assignment Perrmissions When an end user see or is notified that their Hekpdesk case is resolved. They have the option to reopen the case by changing the status in confirm Resolution field to "reopen" The issue is they will get an error message saying they do not have access to form SHR:Assignment. If I make public have read access everything works. Question has anyone done this or is their another way around it? 6.3 with end users using the web ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
