Remedy's supportweb site uses Mid-tier 5.1.1 if that helps. The support matrix for that version is no longer available as it was long ago dropped from the supported versions.
Around that time, if I remember correctly, the only support jvm was the ms jvm. Good luck finding that anywhere. Axton Grams Don McClure wrote: > ** > The last information I had concerning MT 6.3---it does not use > client-side Java at all. > Therefore, the exact JRE on the client machine should not matter (at > least, that is the > way it has worked in our installation). > > My desktop is running the following, working correctly with Remedy's > Website: > Firefox 1.5.0.7 > JRE 1.4.2_09 > WinXP/SP2 > > Our own Remedy Instance: > ARS 5.1.2 > HD 5.5 > MT 5.1.2 and MT 6.3, separate web servers, pointing to same ARS instance > > HTH... > > > > > > Don W. McClure, P.E. > Systems Engineer > University of North Texas > [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> > 940.565.3287 > > >>>> [EMAIL PROTECTED] 26-Sep-06 1:09 PM >>> > I've seen problems with multiple versions of Java when visiting Remedy's > support site. I use IE6 SP2, under Windows 2000 or XP, with both JRE > 1.5.0_04 and JRE 1.5.0_06 on each PC. On both PCs, I'd had problems > accessing Remedy's support site. > > I ended up disabling the APPLET support from within the Java Control > Panel as follows: Start, Settings, Control Panel, Java, Advanced > Tab, <APPLET> tag support, Uncheck support for IE. > > With it configured as above, it seems to work fine for both Remedy's > support site, the Web Services settings of the Admin Tool, and Mid-Tier 6.3. > > Eric Cleereman > > -----Original Message----- > *From:* Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] Behalf Of *Rick cook > *Sent:* Tuesday, September 26, 2006 1:56 PM > *To:* [email protected] > *Subject:* Re: Remedy support site issues > > ** > I had issues with support on that version as well - I just switched > to Firefox and it worked fine. And that version of the JDK worked > fine for me with ARS 6.3 and 7.0. > > *Rick* > ------------------------------------------------------------------------ > *From:* Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] *On Behalf Of *John Hanson > *Sent:* Tuesday, September 26, 2006 10:52 AM > *To:* [email protected] > *Subject:* Remedy support site issues > > ** > > Hello all, > I got a new computer recently and along with it got an update to my > local Java installation - it is now running 1.4.2_10. > Unfortunately, when I log on the the Remedy support site now, I > can't use the download pages, or submit a service request, or use > any of the pages that have buttons for searching or submitting or > the like. Can someone let me know what version(s) of Java are > compatible with Remedy's site? Along the same line, we're upgrading > our own mid-tier to 6.3, so I need to be sure that it is compatible > with that as well. > > Thanks to all! > > *John Hanson* > ***Remedy Administrator/Developer > ///The Standard/*// > 1100 SW Sixth Avenue > Portland, OR 97204 > Telephone (971) 321-7153 > [EMAIL PROTECTED] > > > __20060125_______________________This posting was submitted with > HTML in it___ __20060125_______________________This posting was > submitted with HTML in it___ > > __20060125_______________________This posting was submitted with HTML in > it___ __20060125_______________________This posting was submitted with > HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
