Unfortunately, it is not uncommon. The first thing
you should have done you already did - sign up here. The second thing you
should do is log into Remedy's support site (I assume your company has valid
support) and download any ARS documentation for the version you are running, and
then read it. The third thing you should do (good luck with this one) is
to get your boss to at least give you the first Admin training course.
After that, just open the admin tool and create a new form to get the feel for
the application - it's not that hard to use, and the only code syntax you need
in the workflow is SQL.
If you want some practice creating a form and some
workflow, I would start with a basic bug tracker. It's easy to build and
actually useful when you're done.
Rick
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Addis Solomon
Sent: Monday, October 02, 2006 8:29 AM
To: [email protected]
Subject: I need guide
**
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Addis Solomon
Sent: Monday, October 02, 2006 8:29 AM
To: [email protected]
Subject: I need guide
I am new ARS Administrator and the company I am working
for utilizes all customed applications. I am not given any
training on their system and it makes my work difficult. Is it normal for
companies to put new people to work with out giving any training on the
system? Please advise me on how should I handle this.
Thank you in advance.
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